Booking Terms and Conditions

Please ensure you read these Booking Terms and Conditions before you make a booking or enquiry.  The apartment is age restricted and this is an essential criteria.  The Terms also include clauses about insurance, additional charges and Damage Deposit refunds so please do take a few minutes to read them thoroughly. Should you decide to make a booking with us a copy of the Terms and Conditions will be supplied as part of the Booking Information Form.

 

Booking Terms and Conditions

 

 

These Booking Conditions form the basis of your contract with us so please read them carefully.  Nothing in these Booking Conditions affects your normal statutory rights.

 

1.  Making your booking

 

When you book the Property you pay the Initial Deposit to Holiday Lettings then the balance when it becomes due plus the £200 Damage Deposit.  Please see cancellation terms below.  We will send you a booking form for completion.

 

Your booking is made as a consumer for the purpose of a holiday and you acknowledge that no liability can be accepted for any business losses howsoever suffered or incurred by you.

 

Once the completed Booking Form has been received by us, we will issue you with our written confirmation.  The contract between us will only be formed when we send you our written confirmation and is subject to these terms and conditions.  We reserve the right to refuse any booking prior to the issue of our written confirmation.  If we do this we will promptly refund any money you have paid to us.

 

You should carefully check the details of our written confirmation and inform us immediately of any errors or omissions.

 

2.  Paying for your booking

 

You are required to send your payment for the balance of the Rental and the Damage Deposit at least 28 days prior to the Arrival Date as set out in our written confirmation, a reminder will be sent by Holiday Lettings.  If you fail to make a payment due in full and on time we may treat your booking as cancelled by you. 

 

Holiday Lettings will hold the Damage Deposit to be applied against the reasonable cleaning and/or replacement of the property, furnishings, fixtures and fittings.  They will return the Damage Deposit to you within 12 days of the return of the keys to our Host, less any deductions in accordance with the conditions listed below.  You agree to keep the property and all fittings, furniture, equipment and other contents in or on the property in a like state of repair and condition as at the commencement of the letting and will make good (or will arrange with us to make good) any damage, breakage or loss that may occur during the period of letting.

 

Unless otherwise stated, the rental of the property includes, rates, insurance of the property, internet access, water and electricity.  The property is equipped with crockery, cutlery, sheets, quilts, linen, towels, (not to be used as beach towels) and adequate cleaning equipment.

 

3.  If you cancel or amend your booking

 

If you need to cancel your booking please let us know immediately so that the proper refunds can be made.

 

If you have paid:

 

Full Payment

You will receive:

a 100% refund of the total cost if you cancel more than 60 days before the start of the holiday; or

a 50% refund of the total cost (minus the booking fee) if you cancel at least eight weeks before before the start of the holiday; or

a 25% refund of the total cost (minus the booking fee) if you cancel at least four weeks before the start of the holiday.

 

Split Payments

If you cancel or the balance is not paid on time, the booking deposit cannot be refunded.

 

If the balance payment is not received at least 28 days before the holiday starts, the booking will be automatically cancelled.

 

If you have paid the full balance, you will receive:

a 100% refund of the total cost if you cancel at more than 60 days before the start of the holiday; or

a 50% refund of the total cost (minus the booking fee) if you cancel at least eight weeks before the start of the holiday; or

a 25% refund of the total cost (minus the booking fee) if you cancel at least four weeks before the start of the holiday.

 

If you cancel less than 28 days prior to the Arrival Date, any money you have paid cannot be refunded. 

 

Where you have paid the cleaning fee and damage deposit, these shall be returned within 12 days if you cancel at any time before the arrival date.

 

4.  If we cancel or amend your booking

 

We would not expect to have to make any changes to your booking, but sometimes problems occur and we do have to make alterations or, very occasionally cancel bookings.  

 

If this does happen, we will contact you as soon as is reasonably practical and inform you of the cancellation or the change to your booking and, if it is necessary to cancel your booking, we will refund the balance of any money you have paid us.

 

5.  Your accommodation

 

You can arrive at your accommodation after 14:00 hours on the Arrival Date of your holiday and you must leave by 10:00 hours on the Departure Date.  This may be flexible and is open to negotiation depending upon bookings either side of your dates and/or the availability of the Host.

 

If your arrival will be delayed, you must contact the Host whose details are given on our booking confirmation so that alternative arrangements can be made. If you fail to do so you may not be able to gain access to the Property. If you fail to arrive by midday on the day after the Arrival Date and you do not advise us or the the Host of your anticipated late arrival we may treat the booking as having been cancelled by you.

 

There is good level access throughout many areas of the complex, making it suitable for wheelchair users.  However, there is a low step immediately at the entrance to the Property and  a further step into the shower cubicle. 

 

6.   Your obligations

 

You agree to comply with these terms and conditions and instructions as set out in the property welcome pack and any other regulations reasonably made from time to time and ensure that they are observed by all members of your party.

 

You agree to keep and leave the Property, furnishings, kitchen equipment, crockery and glasses clean and in good condition and ensure your take all your belongings with you.  We rely on the goodwill of our guests whose co-operation we greatly appreciate.  Should the property be left in a poor state requiring more intensive cleaning, then this will be charged at £10.00 per hour and deducted from the Damage Deposit.

 

You agree not to cause any damage to the walls, doors or windows of the Property nor to do anything that may be reasonably considered to cause a nuisance or annoyance to us or to any other occupier of adjoining or neighbouring properties.

The apartment is also our holiday home and as such there are personal items belonging to us stored in locked cupboards within the apartment. You agree not to enter the locked cupboards, this includes the locked cupboard in the bathroom that contains our personal washing machine. This is not included in your holiday rental. There is a fully equipped laundry on the 2ndfloor for which you can purchase tokens from Juan the maintenance man. If you have any problems locating Juan or using the laundry please do raise it with our hosts who will try to assist you.

 

You agree not to remove any items provided in the property for your use and enjoyment, such as but not limited to: DVDs, Books, Binoculars, Games, etc.  Any items found to be missing following your stay may be replaced and the cost deducted from the Damage Deposit.  You are welcome to borrow books and DVDs from the complex library next to the reception, however you agree to return these items to the library either before or upon departure.

 

You agree not to smoke or allow other persons to smoke inside the Property, (an ashtray is provided and smoking is allowed on the balcony - please do not dispose of smoking remnants over the balcony, there are other residents and the beach directly below).

 

You agree to ensure that all the awnings are closed at night and whenever you leave the Property unattended.

 

You agree to keep the windows and door shut and locked whenever you leave the Property unattended.  You further agree to ensure that the main door, on the ground floor, is securely closed behind you when entering and leaving the complex.

 

You agree not to feed the seagulls, apes and other animals in the vicinity of the Property. (Feeding the apes can incur local fines).

 

You agree to take all necessary steps to safeguard your personal property. No liability to you is accepted in respect of damage to or loss of such property, except where the damage or loss is caused by our negligence.

 

You agree to ensure that each member of your party is covered by comprehensive travel insurance (including cancellation, flight delays, loss and damage to baggage and other property) and health insurance (including evacuation and repatriation coverage).

 

You confirm that you and all other members of your party are aged 50 or more.  You cannot allow more people to stay in the Property than expressly authorised, nor can you change the makeup of the party during your stay in the Property, nor can you take your pet into the Property. A breach of any of these conditions may mean we can refuse to hand over the Property to you, or can require you to leave it. We will treat any of these circumstances as a cancellation of the booking by you and no refunds shall be made. 

 

You agree to allow us or any representative of ours access at any reasonable time during your stay for the purpose of essential repairs.

 

7.  Complaints

 

Every effort has been made to ensure that you have an enjoyable and memorable holiday. If however, you have any cause for complaint it is important that remedial action is taken as soon as possible. 

 

It is essential that you contact our host immediately if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve difficulties properly unless promptly notified. Discussion of any criticisms with us whilst you are in residence will usually enable shortcomings to be rectified straightaway. In particular, complaints of a transient nature (for example, regarding preparation or heating/cooling of the Property) cannot possibly be investigated unless registered whilst you are in residence.

 

If any complaint cannot be resolved during your holiday, you must write to us with full details within 28 days of the end of it.

 

8. Our liability

 

Our maximum liability for losses you suffer as a result of us acting in breach of these terms and conditions is strictly limited to the total Rental monies paid to us, less any fees or charges levied by Holiday Lettings Limited, and any losses, which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.  

This does not include or limit in any way our liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation; or for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

 

9.  Law

 

The contract between you and us is governed by the law of England and Wales and we both agree that any dispute, matter or other issue which arises between us will be dealt with by the Courts of England and Wales.